The staff are welcoming and attentive to the guests' needs without being overly attentive or excessive in their presence. I cannot say enough about the staff they were courteous , very helpful with organizing taxis and recommending places to eat , polite and always just ready to help in any way. Always greeting you with a friendly smile and a genuine greeting. The resort does an absolutely brilliant job in give the customers a true five star experience. Located in a quieter area of Sanur which was a blessing as not in need of shopping along the busy honky tonk streets further up the resort. Very nice hotel with a very good restaurant. The food was excellent.