The staff were exceptionally inviting and neighborly. The hotel was clean, well designed and in a extraordinary area, walking distance to Gion and bounty of restaurants. I had an awfully comfortable stay with plenty of space in our room and delighted in the view from my window over Kyoto. Amazing shower and inside clothes and slippers given for visitors. There's a concierge accessible, and she was exceptionally supportive in securing taxis for us. The staff speaking English was exceptionally great.The hotel is in a great location for exploring Kyoto, with plenty of food options nearby.