The staff are exemplary. All our requests were dealt with promptly and exceeded our expectations. The hotel is situated in a quiet area near George Town's Little India, and is within easy walking distance of most of George Town's attractions. The free hop on-off bus is also very close so you can reach parts which are a bit further away. The Hotel comprises two rows of seven rooms , plus two extra suites. The hotel rooms face one another across an open courtyard, and are situated on the first floor. There is a lift but in our case the lift was at the opposite end of the courtyard to our room so we just used the stairs. The living area is huge compared to many hotels. The bathroom adjoins the living area, and there is then another flight of stairs to the bedroom. The living area is furnished with museum quality artifacts and the lighting is used to spotlight them. This makes the light for general reading a bit dim. The bed was a four poster which seemed a bit short to me as my feet dangled over the end and I'm only 5ft 9'. There is a small amount of hanging space upstairs, plus access to a separate toilet and washbasin, and access to a small balcony with one sun lounger, and two ordinary chairs. The air conditioning units are both situated so that they blow directly at you whether upstairs or down and we didn't find that particularly comfortable. The living room is well equipped, including tea and coffee making facilities. Cleaning of the room was excellent. As there are only 16 rooms the breakfast menu was a little restricted but adequate. The hotel also has a restaurant Kebaya, which is not to be missed. Overall I felt that the desire for style had superseded comfort in a few areas, which is why the hotel didn't quite reach 5 stars.