Novotel Bangkok Platinum Pratunam Hotel

very good experience and I'm looking for next visit

Excellent location if you are looking for the hotel near the shopping center,Pub street, Central world,Pratounam . The decor feels a bit like a modern building through the main area, with rooms being ok in person, free breakfast, food is ok. the bar is good to enjoy a drink after a long day, tea or coffee amenities in the room.The staffs at the front desk was very helpful and great knowledge to give information, so his service is good, but remember it had no free pick up from the airport and the toilet had no lock, it is strange , l do not know why ?(like they advertise) i stayed there in double bed with my friend from 27 Sep to 01 oct 2018 . overall this was our second favorite Novotel that i stayed in Bangkok which we’ve stayed in Novotel the first time in Paris, France .

Location is fantastic, right beside the Platinum Fashion Mall and inside the Pratunam shopping belt. There are food trucks just downstairs and the Talad Neon Night Market is just across the street. The lobby is on the 6th floor, but the concierge at ground floor will help you with the luggage. All the concierge are very helpful and take the initiative to help you with any queries or transport concerns. The room is very nice, the toiletries are top notch and a special mention for Ms. Claire Arnold who helped us with the arrangements and reassured us about our concerns before and after check-in. Swimming pool is also very pretty and comfortable for a soak and short swim. The towels are warm, fluffy and smells fantastic. Only thing which is not so nice, is that there is a charge for using the room telephone to call a Thai Mobile number (day tour guide) for 2 minutes. A better way could be to highlight that there is a charge for local calls so that we won't be in for a surprise during check out.

The welcome was effusive and warm as this was my 6th stay in the last two years. Upgraded, courtesy services were more than expected, special discounts on F&B, free laundry, abundant fruit basket and cookies, special rubber mat for shower floor for mobility difficulty guest. A place offered for a shower at night before leaving for the airport after a late checkout gave a high level of satisfaction even with what I considered as one of the highest room rates among Novotels in southeast Asia. A special word for all Staff, from the reception at the Ground floor to the Lobby at the 6th floor, cleaners very attentive to the slightest needs. Breakfast abundant. I chose to stay always while in Bangkok because of its location on top of the Platinum Mall where I need to do purchasing. Wonderful hotel, lovely location and very nice swimming pool! Good beds, good rain shower, and the rooms are super silent! I liked it.