Know Your Partner Process at HotelsCombined
At HotelsCombined, we work hard to protect our partners, and operate in accordance with all relevant legal and regulatory requirements.
To help us better understand who we are doing business with, we are requesting that all new and existing partners provide additional information which will enable us to learn more about their organisation. This is done via completion of the Know Your Partner questionnaire. We ask that you provide us with the requested information as soon as possible in order to complete the onboarding and payment set-up process. For more information, please see our FAQ.
If you have any other questions, please do not hesitate to reach out to your Account Manager or HotelsCombined representative for assistance.
Frequently asked questions
Below is an explanation of the terms in the questionnaire. Note that you may not be asked for some of this information, depending on the geographic location of your business. If you have any questions or concerns in this regard, please reach out to your Account Manager.
Alternative name
Some companies operate under a name that differs from the registered, legal name of the business. This could be a DBA (Doing Business As) name, trade name, trading name or business name.
Business entity
An entity that is formed and administered following corporate law, which engages in business activities, charitable work or other permitted activities. Business entities are usually formed to sell a product or a service, e.g. corporations, partnerships, trusts, and NGOs.
Government officials/Government agencies
This includes individuals like a Head of State, an elected member of government, or a senior employee of a government or legislative body, as well as departments, agencies or legislative bodies established by governments. This also includes any officer, employee, or other individual acting in an official capacity for a government entity or instrumentality thereof, including any state-owned or controlled enterprise.
Government-owned
Where an entity is wholly owned or controlled (i.e. through more than 50% ownership) by a government body or government official.
Individual
A natural person (i.e. someone who has their own legal identity) who is an individual human being and not formed or administered following corporate law.
Registered company name/address
The official name/address of the property as used on official registration documents.
Shareholder
If a business is owned by multiple people or companies, we require the legal name of the company or individual whose ownership is more than 20%.
Ultimate legal owner of the business
The ultimate legal owner is the individual who ultimately owns the business entity. If an individual person owns the business entity legally, they are the ultimate legal owner. If a company owns the business, this company is the ultimate owner.