Check-in and check out was straightforward. The room surpassed expectations. Flawlessly clean. The staff were exceptionally approachable and kind, particularly the shuttle driver. The shuttle was exceptionally helpful to get to Osaka main station where multiple lines are accessible to take you all over the city. Decent exercise center and pool with sauna. The pool is indoor and warmed for the winters so is exceptionally comfortable. The hot tub is relaxing. Overall great stay.