Great ambiance, peaceful and very relaxing atmosphere with beautiful Japanese garden. Our room assigned was very comfortable, spacious and beds were comfortable. The staff was beyond helpful and caring in every way possible. They made me feel like a special guest from the beginning to the very end of my stay. They really made it perfect and there mannerism was gratefully appreciated. Very good location only few distance away from Shinagawa station. The whirlpool and sauna was also a great place to relax after a long day of strolling around Tokyo. It was a great choice to stay at this place and I can't wait to return for another stay with them.