Need to take a moment to say a HUGE thank you to the staff at this hotel. We were staying for my husband's work with our kids. Freddy checked us in and assisted us throughout our entire stay. From checking with the guy at the beach to make sure we had chairs to any questions or needs we had. He was terrific. On our stay, our bag with our wallets was stolen off the beach. We were then stranded with no credit cards, no cash, no identification. While we worked with our banks to get this squared away, the staff ESPECIALLY Freddy took care of us at the hotel. They offered us comfort and let us know they would help in any way they could. Even so far as to go chasing after my husband to let us know the FedEx had delivered our cards to us. After this level of customer service and kindness we received, this hotel has made customers for life out of us. We will now stay here whenever we head to Miami. Thank you to all the staff at the hotel. The hotel has a nice little pool bar. Good happy hour. The girl at bar, Nicole, was excellent The thin guy inside the main restaurant was a bit spaced out. But the manager was prompt in solving the problem we had. He was Freddy. The room with the pool view and balcony are the best. Across the street from the beach. 3 min walk. Have a golf cart that gives you a ride to the beach spot where the hotel has chairs and towels etc. the location is great. Few minutes from Lincoln road, where you can find great restaurants and all the night life to of Miami Beach. Walking distance to most of the clubs. Decent breakfast. Just don’t ask for eggs made to order. That’s an up charge. Again overall decent rooms. Upgraded. Great balcony. Great location. Nice staff. Clean rooms.
