Mandarin Oriental, Kuala Lumpur Hotel

the decorations of hotel is so elegant and and the breakfast is gorgeous. there are many different type of cuisine you can choose and the taste is classic and traditional. but the swimming pool is not as big as what I expect

This has to be the best value Mandarin Oriental anywhere. The service was fabulous, the room we had was spacious and the club package was great value if planning to eat and have a few drinks. All the staff were gracious and attentive but a special shout out to Zatun and Zahir at the concierge who looked after us during our stay. If arriving into Kula Lumpur around rush hour, don't make the same mistake we did and sat in a cab for a couple of hours. Get the train into town. Hopefully we can return, it really is a joy to stay here.

I stayed at this hotel on my business trip but this place was also good for relaxation. A grand hotel in the heart of KLCC, with a throwing stone distance from Twin Towers. They have very good variety of food. The staff were amazingly great. It has a grand ball rooms for events, meetings, exhibitions. It was very close to the KLCC park with a lush green environment. I highly recommend this hotel.

The best bit about this hotel, apart from the luxurious feel, position in the city and overall ambiance is the staff. They are without doubt the friendliest staff in any hotel I have ever stayed, yet managed to be professional, reverential and efficient. The level of service is second to none. Faultless in all areas. The facilities are fabulous and the public spaces are stunning. Rooms are spotlessly clean although they could be in any top hotel in the world, by that I mean built in furniture, somehow not a personal or individual feel to the rooms. That said they are lovely, I'm just being picky! Bathroom was stunning. Staying at the same time as a member of the royal family meant the presence of lots of armed police and security team. The security team although obvious were less startling than the machine gun holding police. No members of hotel,offering any explanation of this, it was a bit startling!

What blew me away about this hotel was how top notched their staff were. Everyone from the front desk, to their concierge, housekeeping and to those in the food and beverage area, all of them were professional, courteous and friendly. For example, upon check in, the staff at the front desk not only gave you directions to your room, they accompanied you to the elevator. The staff at the swimming pool guided you to an empty pool deckchair, then brought fresh towels and iced water for you. When I asked for directions to their toilet during breakfast, the person who poured me coffee personally led me outside the restaurant before pointing me to the direction of their toilet. Furthermore, there were additional touches like welcome cookies for my children, complementary sparkling juices in the room and welcome chocolates during the turn down service. So while this hotel comes with all the things you would expect from a 5-star hotel like spacious rooms with full amenities and hotel facilities, it was the attitude of their staff and the little touches that to me, made this good hotel a great one. Kudos to the team who trained their staff. Terribly impressed.

Great hotel with amazing, helpful staff.The pool was a plus point, my daughter 'TARIFAH ISLAM' practically lived in that pool.The beach was beautiful and secluded, very private. The food is good, its catered for westerners.It would have been nice to get more authentic Malay food but get, you gotta please the guests. Great place all in All and I would certainly go back. Provide good service to Client Keep Variety on foods.

I travel for business about once a month over to KL. The Hotel is still absolutely great, in particular, the MO-Club. There is something only a Mandarin Oriental can provide -- and this is an excellent service across the board. However, there are lately some brand new 5 Star Hotels in KL, thought to me, no comparison and out of the question ...

Extremely well designed hotel with a feel of a ethnic palace yet caters to the modernism we all have come to expect.Add to it the amazing customer centered staff and the great food and events...it was a blast. The Christmas eve dinner event was clearly one of the best I have come across and will be a memory forever. Provide quality Food to Guest. Keep Standard Service.