The Staff were truly wonderful and could not have been more helpful. They immediately helped us check in, took our luggage, brought us up to our room, explained all the features of the room, and the facilities in the building. Staff spoke both English and Japanese so it was very easy. The view from the floor our room was on was fantastic, a beautiful skyline and sight to see Sapporo from up high. Inside the room was a little legend and a map of what we were seeing outside of our window. Really beautiful stuff. Plus a bathing area with variety of jet tubs and other relaxing treats, great after busy fun day in Sapporo. Breakfast was a fantastic all-you-can-eat buffet and was really tasty. Beautiful experience and once again staff were all around to quickly pick up plates, cook omelettes and provide good service.